IllLumenEssence.com  Custom Automotive Lighting

RETURN & REFUND POLICY

Return and Refund Policy

          We accept returns! Returns must be sent back within 30 days upon delivery. We cannot accept returns or offer a refund or exchange after the 30 day time-frame. To be eligible for a return, the product purchased must be unused and in the same condition as well as sent back in original packaging. A 10 – 15% restocking and shipping fee for items returned and will be deducted from the refund. PLEASE test products before install. This will ensure that the product works properly and was not damaged upon install. All products are tested before shipment to guarantee performance. Any claims made of a defective product will have to be proven by consumer. A one year limited warranty is applied to all normal priced items. The warranty however does not cover items that have been modified or damaged, such as damaged wires, damaged LEDs, installation error, melting from engine bay heat, or water damage. Please install all controllers inside the vehicle if possible. If you are unsure how to install a product, please contact a professional. Our product demonstration/installation videos are to be used as guidelines and we are not liable for any damage done to your vehicle or product.

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